Terms and conditions

Table of content

Art. 1 Introduction

Art. 2 Publisher

Art. 3 Services offered

Art. 4 Definitions

Art. 5 General provisions

Art. 6 User Account

  1. Registration
  2. Access to STARCASINOSPORT
  3. Processing and management of personal data
  4. Close account

Art. 7 Payment rules

  1. Deposits
  2. Withdrawals
  3. Security

Art. 8 Participation

  1. Bets and wins
  2. Technical interruptions
  3. Balance and free bets
  4. Starcoins

Art. 9 General betting rules

Art. 10 Disputes

Art. 11 Intellectual property

Art. 12 Responsible gaming

  1. Self-exclusion

Art. 1 Introduction

This contract regulates the use of the services provided by starcasinosport.be and comes into force as soon as you accept the Terms and Conditions (hereinafter “the Terms”) upon registration. By accepting, you confirm to us that you have read, understood and accepted these Terms and Conditions. By using the starcasinosport.be website you confirm that you accept these Terms and Conditions. We expressly reserve the right to modify, amend or supplement these Terms and Conditions at any time.

It is essential that you are aware of current laws in your jurisdiction prior to registering. Certain sports betting is restricted by law in some countries and may be indefinitely prohibited by law in others.

Art. 2 Publisher

The following company is the publisher of the website www.starcasinosport.be:

BVBA SGS Betting is a company incorporated under Belgian law, with its registered office at 1853 Grimbergen, Romeinsesteenweg 592, registered with the Crossroads Bank for Enterprises under number 0832.453.010. BVBA SGS Betting hold an F1 licence under Belgian law for the operation of sports betting in a Class IV establishment and an additional F1+ licence under Belgian law for the operation of sports betting via information society tools.   

Green Island NV is a company incorporated under Belgian law, with its registered office at Treft 33, 1853 Grimbergen, registered with the Crossroads Bank for Enterprises under number 0422.851.308. Green Island NV holds an E license under Belgian law for the sale, rental, leasing, delivery, posting, import, export, production, maintenance, repair and equipment services of games of chance and is the platform provider for the website.

Hereinafter referred to as “STARCASINOSPORT”.

Art. 3 Services offered

STARCASINOSPORT offers users a legally authorized online gaming experience, approved by the Belgian Gaming Commission. The offer consists of Sports betting.

Art. 4 Definitions

The words and terms below, when used in this contract, have the meaning given here, unless the context explicitly implies otherwise.

A Balance is the personal account of a user at STARCASINOSPORT, in which funds can be credited or debited under certain conditions.

The competent authorities are the Belgian authorities.

The contract is the contractual relationship with the user managed by the terms and conditions.

A Financial institution is a bank and/or other institution, subject to the applicable national regulations regarding financial or similar services.

Force Majeure refers to any event or situation that transcends a person’s reasonable control and leads to the Party concerned being temporarily or definitively unable to fulfil its contractual obligation. Regarding this contract, the term force majeure includes superior force (including the refusal or cancellation of the necessary license), war, pandemic, riot and / or any cause beyond the control of the party whose performance is affected thereby.

Free bet is a monetary amount that can be allocated to the user and that can be used to place a bet for certain sports betting and under certain conditions.

Loyalty is a rating system for each user, based on his/her stakes, deposits, etc.

A politically exposed person is a natural person who is or has been entrusted with prominent public functions as determined in the Law of 18 September 2017 on the prevention of money laundering and terrorist financing and on the restriction of the use of cash.

A family member is a person as determined in art. 4, 29°, a), b), or c) in the Law of 18 September 2017 on the prevention of money laundering and terrorist financing and on the restriction of the use of cash.

A person known to be close associates is a natural person as determined in art. 4, 30°, a) or b) in the Law of 18 September 2017 on the prevention of money laundering and terrorist financing and on the restriction of the use of cash.

The Stake is the entire financial means that the user makes available to the risk of a sports bet.

Starcoins are loyalty points that the user can obtain in certain cases and under certain conditions through his activity on STARCASINOSPORT.

A user is a natural person who has a contractual relationship with STARCASINOSPORT for online sports betting and uses one or more services offered by STARCASINOSPORT.

User account is an account of a user which is solely used to participate in the services of STARCASINOSPORT.

The website is the internet gateway, accessible at the internet address www.starcasinosport.be .

Art. 5 General provisions

Access to and use of STARCASINOSPORT is subject to these terms and conditions. By opening and using STARCASINOSPORT every user explicitly, unconditionally and irrevocably accepts that he/she and their legal successors are bound by these Terms.

STARCASINOSPORT reserves the right to amend and update these Terms without prior warning. In case of an amendment or update of these Terms, the users will be noticed of important modifications at the next login to STARCASINOSPORT. This change must be explicitly accepted by each user. If a user does not accept, he will no longer be able to play. In such events, the user can close his user account and withdraw his remaining funds.

STARCASINOSPORT will bear no responsibility in case of a force majeure or in the event of a technical problem that was not caused by STARCASINOSPORT.

If a user is in breach of these Terms, STARCASINOSPORT will have the right to refuse a withdrawal, void any credits and close the user account.

Any reference in these Terms to words / topics in the singular also apply to the plural thereof. References to a specific gender are non-binding and are of an informative nature only.

The titles and subdivisions used in these Terms are purely indicative. The content of the provisions of these terms and conditions apply at all times, unless otherwise specified.

References to time period such as days/week/month must be read and interpreted as calendar days/ calendar week/ calendar month, unless otherwise specified.

A Dutch, French and English version of the Terms and Conditions are available. The English version will be decisive in case translation in another language is unclear or differing.

The governing law is the Law of Belgium. Users must comply with the applicable Belgian legislation.

Art. 6 User Account

  1. Registration
  2. Each user needs a user account that is created upon registration in order to participate to sports betting.

    Registration at STARCASINOSPORT is only permitted for natural persons who are legally competent and at least 18 years old. In order to register, the user will need to input the following identity details which will be used to verify with the Gaming Commission if the user is allowed to play:

    • First name
    • Last name
    • Birthplace
    • Date of birth
    • National number for Belgian residents
    • Identification number for non-Belgian residents
    • Nationality
    • Address
    • Valid email address
    • Gender
    • Phone number

    The user agrees and guarantees that the identity details that he uses for registration are his and are correct. The user declares he will update his personal details in his user account immediately if there are any changes. Last name, first name, national number and date of birth are unique identifiers for each user and cannot be changed after registration unless sufficient proof is provided and all changes to this data regarding identification are carried out in accordance with the laws of the country of residence.

    The user is obliged to immediately inform STARCASINOSPORT in the event that he is a politically exposed person, is a family member of a politically exposed person or is known to be closely associated with a politically exposed person.

    It is not allowed to register multiple user accounts. A user can only have one active user account. If a user does have more than one user account, these will be closed without prior warning. No free bets or credits allocated to one of the deleted user accounts will be transferred to the remaining user account.

    Any user who uses false details to register commits identity fraud and will have his user account closed without prior warning. Credits on the user account will be deemed invalid and will be void and reset to zero without prior warning.

    With his registration, the user declares not to be a member of the Belgian police force, a judge, notary or bailiff. With his registration, the user also declares not to be included in the EPIS excluded persons list of the Belgium Gaming Commission.

    Furthermore, the user ensures and declares, at all time:

    • That he is not a sports professional or competes in any league for which sports bets are offered.
    • That he does not have any limited legal capacity.
    • That he does not act on behalf of or for the benefit of another party.
    • That he has not been classified or diagnosed as a pathological gambler or as a problem gambler in general, and/or been included (either voluntary or not) in a database of excluded players or problem gamblers in general.
    • That the funds he deposits on STARCASINOSPORT are not the proceedings of any criminal or illegal activity or origin.
    • That he will not deposit funds with a deposit method that he is not fully authorized to use, and that he will not use any deposit method in a jurisdiction where sports betting of STARCASINOSPORT are illegal.
    • That he will not commit any crime that directly or indirectly implies his STARCASINOSPORT account.
    • That he does not have any other active account with STARCASINOSPORT.
    • That he is entitled to open a user account, entitled to pay for the services of STARCASINOSPORT, to use these services and to take part in the sports betting offered.

    With his registration, the user agrees that a notification by email from STARCASINOSPORT to his registered email address will be considered as valid and legally binding. For certain functionalities the email address validation must be completed.

    STARCASINOSPORT has the right to cancel without prior warning any registrations with nicknames that are disturbing, insulting, racists, sexist or vulgar. Credits on such a user account will be void.

  3. Access to STARCASINOSPORT
  4. The user declares that he will only login to and play in his own user account.

    The user is responsible for keeping his user account details private, especially his password. It is the sole responsibility of the user if he entrusts his user account and login details to another person. The user is solely and fully responsible for all activity in his user account. STARCASINOSPORT will bear no responsibility whatsoever for unauthorized activity in the user account, misuse of the user account, misuse of the login details or any other fraudulent use of the user account, even if the user had no knowledge of this activity.

    Users are not allowed to login to their user account using a false or hidden IP address.

    The Belgium Gaming Commission can refuse access to online sports betting in certain cases by verifying the identity details to the EPIS database. STARCASINOSPORT is not responsible if a user’s access is restricted by the Belgian Gaming Commission.

    It is prohibited to open a user account or to execute transactions on the website if the user is domiciled in a territory in which the opening of a user account and/ or the use of our services is illegal or contrary to applicable law.  It is the responsibility of the user to ensure that online sports betting is legal in his jurisdiction.

    STARCASINOSPORT reserves the right to immediately terminate any user account, without prior warning, which has been opened by a user from another country where opening a user account and/or using our services is prohibited according to our information.

    STARCASINOSPORT can in no way be held responsible for questions relating to legislation.

  5. Processing and management of personal data
  6. The user’s data will be processed in compliance with data protection regulations as described in the privacy statement.

  7. Close account
  8. A user can close his account at any time. A user account can only be reopened within a limited time of 6 months. Remaining credits need to be withdrawn before closing the user account or they will be lost.

    If a user wishes to open a new user account, it can only be opened 7 days after closing the previous user account.

    The user has the option of excluding himself (self-exclusion) from online sports betting during a certain period. (see Art. 12.a self-exclusion)

    STARCASINOSPORT has the discretionary right to refuse access to a user, suspend or close a user account at any time without prior notification.

    STARCASINOSPORT has the right to restrict access for a user to certain features, sports betting and/or parts of the website.

    If a user account is inactive for 12 months, the user account will be closed and all credits in the user account will be cancelled.

    If a user account is closed for reasons of irresponsible gaming, addiction or fraudulent use of the user, the user may not open a new user account with STARCASINOSPORT. STARCASINOSPORT cannot be held liable if the user nevertheless manages to open a new user account, nor for any direct or indirect consequential damage. STARCASINOSPORT can close such a user account, that was opened in violation of this section at any time, without prior warning.

Art. 7 Payment rules

STARCASINOSPORT manages the bets and wins in the user account. The user can view his last transactions on his user account.

A user account is opened, managed and settled in euros. All transactions that require recourse to the relevant exchange rates in accordance with recognized financial institutions are calculated and settled at the current applicable exchange rates. However, differences can occur between agreed amounts and the registered amounts due to variable exchange rates. Commissions can be charged for exchanges.   

  1. Deposits
  2. The user can only deposit to his user account with his personal card or via his personal account created with one of the financial institutions or their licensees.

    The e-wallets that can be used to deposit money on the user account do not accept credit cards as a method of payment.

    Upon registration, a user will have a default weekly deposit limit of 500,00 EUR. This deposit limit can be cancelled or modified under certain conditions. However, when removing or requesting a higher limit, a cooldown period of 3 days will be applied. STARCASINOSPORT has the right to cancel or deny the increased deposit limit any time. Decreasing the limit is effective immediately.

    The user is personally responsible to know the laws of the country of his personal card or bank account being used to deposit funds.

  3. Withdrawals
  4. A user can withdraw funds from his “balance” under certain conditions. The user is only allowed to request withdrawals of funds held on his user account with STARCASINOSPORT to his personal account created with one of the financial institutions or their licensees. Withdrawals can only be made by means approved by STARCASINOSPORT and with a minimum of 10,00 EUR.

    In order to be able to request a withdrawal, a user is responsible for providing STARCASINOSPORT with the correct details of his personal account and needs to validate his email address and have his identity details verified. STARCASINOSPORT has the right to perform more security checks at any moment such as verification of address, bank account, etc. by requesting a proof of address, bank documents, color scan of bank cards or other verifications to its sole discretion. The withdrawal will be on hold until the security check has been completed successfully. Failure to verify these documents on time or at all can lead to the cancellation of the withdrawal, or even closure of the account and cancellation of credits.

    Request of withdrawals that exceed 2.000 EUR shall only be carried out after a thoroughly verification in order to counter money laundering and terrorism financing.

    Users may withdraw a maximum of 10.000/25.000/100.000 EUR per day/week/month. At its sole discretion, STARCASINOSPORT may increase these limits on an individual player basis. Withdrawals and verifications are carried out during business days.

    Withdrawals can be delayed by security checks and reviews of winnings and user activities. An enquiry into the placed bets and the winnings can delay the payment up to 60 business days.

    Failure to comply with the conditions may result in a refusal of a withdrawal.

  5. Security
  6. A user must not allow third parties to use his user account to place bets, to communicate with STARCASINOSPORT or to make deposits to or withdrawals from his user account.

    It is not possible to cancel deposited funds and receive a refund directly. The deposit amount needs to be fully played through (100%), only the winnings resulting from the stakes of these deposits can be withdrawn. This is to prevent any form of money laundering.

    All transactions on STARCASINOSPORT are subject to checks on anti-money laundering and fraud. Every suspicious transaction will be reported to the competent authorities.

    STARCASINOSPORT has the right to confiscate and/ or refuse to execute a request to withdrawal in the event that the regulations, directly or indirectly, have been violated, criminal and/or other illegal activities have been taken place with regard to an online sports betting and/or the management of a user account.

    To comply with the conditions of certain payment providers and to comply with regulations, in certain cases credits can only be withdrawn to the account from where the credits were originally funded (closed loop). It is also possible that deposit methods are restricted if the “balance” contains credits from a deposit method with closed loop restrictions.

    The amount of anonymous deposits and withdrawals is strictly limited to comply with regulations.

    STARCASINOSPORT has the right to block a user account for risk management if the balance amount poses a liquidity risk. In such a case, the user will not be able to place any bets but will be able to withdraw his balance.

Administrative costs can be charged for deposits or withdrawals.

Art. 8 Participation

The user declares to fully understand the rules of each sports bet on STARCASINOSPORT before participating. The user acknowledges that participating in sports betting can bring a financial loss.

Providers of sports betting have the right to change the rules of any sports bet at any time without prior written notification.

It is strictly prohibited to hack or change, directly or indirectly, the outcome of the sport bets. The user declares to refrain from manipulation or communication among users that would endanger the equality of other users.

If a user has any knowledge of influence or any other irregularity in a sports event, he will inform STARCASINOSPORT immediately thereof. Any bets on such an event will be cancelled, even retrospectively. In general, STARCASINOSPORT has the right to cancel any bet, retrospectively or not, in case of suspicion of any irregularity regarding the event.

STARCASINOSPORT has a discretionary right at any time to block and/ or cancel the participation of the user in the services, and /or confiscate the available funds in the account if the user is suspected of cheating, or if the user has used a system (including machines, robots, computers, software, or any other automated system) that is designed or able to circumvent the customer application and/or the software used to offer services.

  1. Bets and wins
  2. To participate in a sports bet, a user needs to bet an amount on a sports game. The bet amount will be deducted from the Balance on his user account. After the game has ended, any wins will be credited to his user account.

    If the balance of a user account is insufficient, the user will not be able to place the bet, but the user will first need to deposit funds in the user account to increase the user account balance.

    STARCASINOSPORT has the general right to cancel any bet at any time.

    The gains from online sports betting are only paid out once the official result has been confirmed. However, the user might experience a delay for the payout, even if the bet has been settled.

    A bet is not valid until it has been approved and has appeared in the overview of open bets of the user. The user can see an overview of his open and settled bets by consulting the bet history in the sports section on the website.

    The maximum win per sport bet is 25.000,00 EUR (Twenty-five thousand euros). Any sports bet paying more will be reset to 25.000,00 EUR.

  3. Technical interruptions
  4. Participating in online sports betting comes with technological limits of the internet, which are understood and accepted by the user, such as, without limitation:

    • Technical challenges and risks, data loss, latencies, connection time outs and interruptions, and other general issues and risks inherent to a remote connection and transmission.
    • Security issues upon transmission.
    • Failure in the protection of data.
    • Risks of virus infection on the internet.

    STARCASINOSPORT is not liable in case bets cannot be placed because of technical issues, suspension of odds during critical match phases, delays in payments of prior bets, delays in crediting deposited funds etc.

    In the event of STARCASINOSPORT been found liable in any way by a court of law and/or a similar authority with legal competence and/or jurisdiction over STARCASINOSPORT, then STARCASINOSPORT’s liability is limited to the amount of the stake, or the user’s net winnings, whichever is the lesser. Alternatively, when relevant and applicable, the amount recorded in the STARCASINOSPORT user account or the amount transferred into or out of the STARCASINOSPORT user account, whichever is the lesser.

    In case of any erratic behavior in sports betting or payouts, the user will immediately inform STARCASINOSPORT of such behavior. Wins from sports betting with anomalies or erratic behavior (e.g. erratic payments, technical issues, etc.) will be void and immediately debited from the user account.

  5. Balance and free bets
  6. Free bets are currently not available on STARCASINOSPORT due to legal reasons.

    If free bets are applicable to STARCASINOSPORT, the conditions described in this article apply. In the event that free bets are not applicable to STARCASINOSPORT, the provisions regarding free bets do not apply.

    The cash “Balance” contains the credits deposited by the user in his user account by means of available deposit methods, and the wins of placed bets. The credits on this balance are also called cash credits and can be used to bet on STARCASINOSPORT.

    The balance does not yield any interest. STARCASINOSPORT is not a financial institution.

    The user can only be paid for credits in the "Balance" account.

    Sports bets don’t contribute to playthrough. If the user places a bet with his cash balance with odds lower than 2,5, the free bet will be blocked until the bet is settled. The wins from bets placed with credits from a free bet are credited in the “balance” and can be withdrawn.

    Free bets have a validity limited in time. The user can check the validity of his free bets in the overview. When bonus credits are no longer valid, they are void and removed from the overview.

     

    Free bets need to be activated by the user.

    Free bets are only given out once per IP address, national number, phone number or other unique personal data to prevent fraud.

    It is prohibited to misuse a free bet. ‘Misuse of a free bet’ includes, but is not limited to:

    • Breach of conditions regarding the free bet.
    • Opening or using multiple user accounts, which is prohibited under any circumstances, in order to obtain multiple free bets.
    • Any other violation of the Terms regarding the conditions of the free bets campaign.

    STARCASINOSPORT has the right to correct the “Balance” credits when there is suspicion of fraud or misuse by the user. In such an event, STARCASINOSPORT has the right to cancel the free bet credits, cancel any wins or cash credits providing from these free bets without prior notification, block the access to certain products and services and/or exclude the user from further campaigns. Such behavior will be deemed fraud and STARCASINOSPORT will have the right to close such user account immediately.

    Furthermore, STARCASINOSPORT has the right to:

    • Change or cancel the free bets at any time without prior notification.
    • The credits from free bets obtained by the users, can at any time, and without prior notice, be withdrawn by STARCASINOSPORT.
    • limit the users play with free bets in time, amount and/or in type of sports betting.
    • offer a specific free bet to a specific customer or customer group.
    • Limit free bets to certain customers or customer group.
    • Modify the conditions regarding free bets.
  7. Starcoins
  8. In the event that Starcoins are applicable to STARCASINOSPORT, the following conditions are applied to Starcoins.

    Through his activity on STARCASINOSPORT, a user can obtain Starcoins in certain cases and under certain conditions. These Starcoins may give, under certain conditions, the possibility for the player to access certain functionalities or advantages and / or, at the discretion of STARCASINOSPORT, temporarily or permanently, to benefit from promotions, free bets, credits cash or other gifts determined by STARCASINOSPORT.

    Starcoins are strictly personal and cannot be transferred to another user account.

    STARCASINOSPORT has the right to change the way Starcoins are obtained and used and their validity at any time without prior notification. STARCASINOSPORT can change the amount of Starcoins needed for gifts, features or advantages at any time without prior notification.

    STARCASINOSPORT can cancel any Starcoins or the gifts, features or advantages obtained by these Starcoins at any time if these Starcoins were obtained by fraud, mistake or by a technical error.

    The use of Starcoins by a user to obtain a gift, advantage or feature is irreversible.

    Users can consult the Loyalty section on the website for more information on how Starcoins can be obtained and on which activities yield Starcoins. The conditions for obtaining Starcoins can be changed at any time without prior notification.

    The amount of advantages or gifts obtained by the user can be limited.

    Starcoins can be canceled by STARCASINOSPORT at any time.

    The conditions regarding Starcoins can be different depending on the country or region of the user.

Art. 9 General betting rules

The betting rules are available on the website.

The maximum amount of selections accepted in a combination bet (combo bet) is 20. Every combination bet including a higher number of selected events will be cancelled.

The maximum number of friendly matches accepted in a combination bet (combo bet) is 2.

In case the conditions of an event have been altered in a direct and indisputable way, STARCASINOSPORT has the right to cancel any bet containing this event, even if the bet has already been settled.

STARCASINOSPORT cannot be held responsible for order of teams being displayed for a given event.

STARCASINOSPORT does not guarantee the event results and time indications displayed in the user interface, nor the times of events in the future.

STARCASINOSPORT reserves the right, at its own discretion, to declare a bet void, totally or partly, in case a result has been affected by criminal actions, directly or indirectly or if a public announcement has occurred in relation to the bets which alters significantly the odds.

Other specific conditions on sports betting can be found on the website.

Art. 10 Disputes

In case a user wishes to lodge a complaint, he will do this by means of email to support@starcasino.be.

After a complaint has been sent, an inquiry will be carried out into the operation of the bet to which the complaint relates.

STARCASINOSPORT will inform the user of the result of his complaint within thirty (30) business days after the date of reception of the original complaint. If it appears to be impossible to handle a complaint within this stipulated period, STARCASINOSPORT will inform the user.

For a complaint to be valid, it needs to contain clear and well-defined information about the user identity and account name, and all relevant and well documented details of the issue at hand. A complaint needs to be received by STARCASINOSPORT within seven (7) days of the incurrence of the issue, otherwise STARCASINOSPORT reserve the right to in its sole discretion, not to accept the complaint.

STARCASINOSPORT and the user will try to find an amicable solution within a reasonable time.

Art. 11 Intellectual property

Trademarks, logo's, graphical designs, photo’s, animations, video's, texts and other distinctive marks and signs on the website are the intellectual property of STARCASINOSPORT or of its partners. Reproduction or use of these are strictly prohibited without prior agreement.

Art. 12 Responsible gaming

The user acknowledges and understands that sports betting can be addictive. The user who opens a user account with STARCASINOSPORT declares and guarantees to not have a gambling problem and never have been diagnosed or treated for problem gambling.

Within the framework of responsible gaming, the user has the option to set a deposit limit per day / week / month. This in accordance with the provisions regarding the default weekly deposit limit as stipulated in art. 7.a. When removing or requesting a higher limit, a cooldown period of 3 days will be applied. Decreasing the limit is effective immediately.

Kindly be advised that gambling can be addictive. If a player deems to require help to overcome any such addiction, they should kindly visit the website of the Belgium Gaming Commission where all kinds of information can be found on responsible gaming (folders, useful addresses, etc.): http://www.gamingcommission.be. The Belgium Gaming Commission also offers the possibility to be excluded for an unlimited time from all online casino’s, online sports betting sites, online poker sites and land-based casinos and gambling halls in Belgium.

The user who has closed his user account can open a new user account at any time. The closing of an account does not provide protection of the player against excessive gambling and is not an alternative for the legal self-exclusion provided by the Belgian Gaming Commission. Players seeking protection should contact the Belgian Gaming Commission, more info on http://www.gamingcommission.be.

  1. Self-exclusion
  2. STARCASINOSPORT offers a self-exclusion option if the user has the feeling, he can no longer control his gambling behavior and needs help to stop. On the user's request, STARCASINOSPORT may prevent access to the user account during the period that the user has set. As far as possible, STARCASINOSPORT will make its best efforts to prevent it from opening other accounts for a user who excluded himself.

    If the user wishes to use the self-exclusion service, he should use this link to set up the self-exclusion and follow the described steps. The self-exclusion service is only possible for registered users.

    Self-exclusion is a joint undertaking by STARCASINOSPORT and the user. During the exclusion period, the user may not attempt to reopen his user account or set up a new one by any means, including via third party identity.

    STARCASINOSPORT shall not be held responsible for the fact that the user is no longer able to bet on the Site due to his self-exclusion.